Terms of service

1. Overview

This website is operated by Welynn LTD under the trading name Dr Smile Care.

Throughout these Terms of Service, the terms “we”, “us” and “our” refer to Dr Smile Care and Welynn LTD.

By visiting our website, browsing our content, purchasing a product, booking an available service or otherwise using our website, you agree to be bound by these Terms of Service.

These Terms apply to all website visitors, customers and users. Please read them carefully before using the website or placing an order.

If you do not agree with these Terms, you must not use the website or purchase products or services from us.

2. Business Information

Trading name: Dr Smile Care
Legal entity: Welynn LTD
Company number: 17249619

Registered office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: andrewcaldwell44@hotmail.com
Phone: +44 7756907016

3. Eligibility

You must be at least 18 years old, or the legal age of majority in your country or region, to place an order through our website.

By placing an order, you confirm that:

• The information you provide is accurate and complete.
• You are legally capable of entering into a binding contract.
• You are authorised to use the payment method provided.
• You are purchasing products for lawful personal use unless otherwise agreed with us.

We may refuse or cancel an order where we reasonably believe that it was placed fraudulently, unlawfully or by someone who is not authorised to make the purchase.

4. Products and Services

Dr Smile Care offers oral care, dental hygiene and related products.

Where dental consultations, appointments or professional services are offered, additional booking, cancellation, consent or treatment terms may apply. These will be provided separately where relevant.

We make reasonable efforts to display and describe products accurately. However:

• Colours may appear differently depending on the device or screen used.
• Packaging may occasionally differ from the images shown.
• Product formulations, specifications or packaging may be updated by manufacturers.
• Images are provided for general illustration purposes.

These differences will not affect your legal rights where a product is materially different from its description.

We may modify, discontinue or limit the availability of any product or service at any time.

5. Dental and Health Information

Information provided on the Dr Smile Care website, including articles, product descriptions, recommendations, social media content and general dental guidance, is provided for general informational purposes only.

It is not a substitute for an individual examination, diagnosis or treatment by a qualified dentist, doctor or other healthcare professional.

Using the website, contacting us or purchasing a product does not automatically create a dentist-patient relationship.

You should seek appropriate professional advice if you experience symptoms including persistent dental pain, swelling, bleeding, infection, trauma, an allergic reaction or any other concerning oral health issue.

In an emergency, you should contact the appropriate local emergency or healthcare service.

Products must be used only as directed on their packaging or instructions. You are responsible for checking ingredients, warnings, age restrictions, allergies and suitability before use.

Stop using a product and seek professional advice if irritation, pain, swelling or another unexpected reaction occurs.

6. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

After placing an order, you will normally receive an order confirmation email. This email confirms that we have received your order but does not necessarily mean that the order has been accepted.

A contract between you and us is formed when we send you confirmation that your order has been dispatched, unless applicable law provides otherwise.

We reserve the right to refuse or cancel an order before dispatch for reasons including:

• The product is unavailable.
• Payment could not be authorised.
• The price or product information contained an obvious error.
• We suspect fraudulent or unauthorised activity.
• Delivery is unavailable to the address provided.
• The order breaches these Terms or applicable law.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled products.

7. Prices

Prices are displayed in the currency selected or shown on the website.

Prices may change without notice, but changes will not normally affect orders that have already been accepted.

The total amount payable, including applicable taxes and shipping charges collected by us, will be shown during checkout before you complete your order.

Obvious pricing or typographical errors do not bind us. If an obvious error affects your order, we may contact you to offer the option of purchasing at the correct price or cancelling the affected item for a refund.

Discount codes and promotional offers:

• Must be used according to their stated conditions.
• Cannot normally be exchanged for cash.
• May not be combined unless expressly permitted.
• May be withdrawn where they have been misused, duplicated or obtained fraudulently.

8. International Orders, Customs and Taxes

We may sell and deliver products to customers outside the United Kingdom, including customers in the United States.

International orders may be subject to customs inspections, import duties, sales taxes, handling fees or other charges imposed by the destination country or local authorities.

Unless these charges are expressly shown as included during checkout, they are the customer’s responsibility.

We do not control customs charges or processing times and cannot guarantee the amount that may be charged by local authorities.

Customers are responsible for ensuring that the products they order can legally be imported, purchased and used in their country or region.

9. Payment

Payment must be made using one of the payment methods available at checkout.

Payments may be processed by third-party payment providers. Your use of those payment methods may also be subject to the provider’s terms and privacy practices.

You agree to provide current, complete and accurate billing and payment information.

We may carry out reasonable fraud prevention or identity checks before accepting or dispatching an order.

If a payment is declined, reversed, charged back or identified as unauthorised, we may suspend or cancel the related order.

10. Shipping and Delivery

Available shipping methods, charges and estimated delivery times will be displayed during checkout or in our Shipping Policy.

Delivery times are estimates unless we have expressly agreed to a guaranteed delivery date.

Delays may occur because of customs procedures, courier disruption, adverse weather, public holidays, incorrect address information or other circumstances outside our reasonable control.

We will make reasonable efforts to keep customers informed of significant delays.

You are responsible for providing a complete and accurate delivery address. Please contact us promptly if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing.

Risk of loss or damage passes to you when the order is delivered to you or to another person identified by you to receive it, subject to applicable consumer law.

If your order has not arrived within the expected timeframe, please contact:

Email: andrewcaldwell44@hotmail.com
Phone: +44 7756907016

11. Returns, Cancellations and Refunds

Returns, cancellations and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

Certain sealed oral care and hygiene products may not be eligible for a change-of-mind return after the seal has been broken for health and hygiene reasons.

This restriction does not remove your rights where a product is faulty, damaged, unsafe, incorrectly supplied or not as described.

Nothing in these Terms or our Return and Refund Policy limits any mandatory consumer rights available to you under applicable law. UK distance-selling guidance generally requires eligible consumers to be informed of their right to cancel within 14 days after delivery, subject to recognised exceptions.

12. Product Availability

All products are subject to availability.

Adding a product to your cart does not reserve it. A product may become unavailable before checkout or before your order is accepted.

We may limit the quantity of products available to an individual customer, household, delivery address, payment method or geographic region.

Where an ordered product becomes unavailable, we may:

• Cancel the affected item and issue a refund.
• Contact you to offer a suitable alternative.
• Dispatch the remaining available items where appropriate.

We will not substitute a product without your consent where the substitution would materially alter your order.

13. Accuracy of Website Information

We aim to keep the website accurate and up to date. However, the website may occasionally contain typographical errors, incorrect descriptions, outdated information or technical inaccuracies.

We may correct errors, update information or cancel affected orders where reasonably necessary.

We are not required to update historical, editorial or general informational content unless required by law.

14. Personal Information

Our collection and use of personal information are governed by our Privacy Policy.

By submitting information through the website, you confirm that the information is accurate and that you have the right to provide it.

Marketing communications will be sent only where permitted. You may unsubscribe from promotional emails at any time by using the unsubscribe link provided or contacting us.

Transactional communications concerning orders, payments, delivery, security or customer service may still be sent where necessary.

15. Customer Accounts

Where customer accounts are available, you are responsible for:

• Keeping your login details secure.
• Restricting access to your account and devices.
• Providing accurate account information.
• Informing us promptly of suspected unauthorised access.

We may suspend or close an account where we reasonably believe it has been used fraudulently, unlawfully or in breach of these Terms.

16. Reviews, Comments and User Content

You may be able to submit reviews, comments, photographs, questions or other content.

Content submitted must:

• Be honest and based on genuine experience.
• Not be false, misleading, abusive or defamatory.
• Not infringe another person’s intellectual property or privacy rights.
• Not contain unlawful, discriminatory, threatening or obscene material.
• Not contain malware, advertising spam or fraudulent links.

You retain ownership of content you create. However, by submitting content to us, you grant Welynn LTD a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, adapt and display that content for operating, promoting and improving Dr Smile Care.

We may remove or decline to publish content that breaches these Terms or applicable law.

17. Intellectual Property

All content made available through the website, including logos, branding, text, photographs, graphics, videos, page layouts and original written content, is owned by or licensed to Welynn LTD unless otherwise stated.

You may access and use the website for personal, non-commercial purposes.

You must not, without prior written permission:

• Copy or commercially reproduce website content.
• Use our branding or logos.
• Republish substantial portions of the website.
• Sell, license or exploit our content.
• Use automated systems to scrape, extract or collect website content.
• Misrepresent yourself as affiliated with Dr Smile Care or Welynn LTD.

All third-party trademarks and product names remain the property of their respective owners.

18. Prohibited Uses

You must not use the website:

• For any unlawful or fraudulent purpose.
• To violate another person’s rights.
• To transmit viruses, malware or harmful code.
• To gain unauthorised access to the website or connected systems.
• To interfere with the security or operation of the website.
• To submit false orders or payment information.
• To impersonate another person or organisation.
• To collect personal information without permission.
• To post misleading, abusive or illegal content.
• To resell products where resale is prohibited by law or expressly restricted.

We may restrict or terminate access where these Terms are breached.

19. Third-Party Services and Links

Our website may use services provided by third parties, including Shopify, payment processors, delivery providers, analytics providers and social media platforms.

Third-party websites and services operate under their own terms and privacy policies.

Links to third-party websites are provided for convenience and do not necessarily mean that we endorse or control those websites.

We are not responsible for the independent content, security or practices of third-party websites, except where responsibility cannot lawfully be excluded.

20. Website Availability

We aim to keep the website available and secure, but we cannot guarantee uninterrupted or error-free access at all times.

We may temporarily restrict access for maintenance, security updates, technical problems or circumstances outside our reasonable control.

We are not responsible for losses caused solely by temporary website unavailability where we have exercised reasonable care and where liability may lawfully be excluded.

21. Disclaimer of Warranties

We provide the website and its general informational content with reasonable care.

We do not guarantee that:

• The website will always be uninterrupted or error-free.
• General dental information will be suitable for every individual.
• A particular product will produce the same outcome for every customer.
• All third-party services will always remain available.

Any warranties, conditions or terms implied by law remain in effect where they cannot lawfully be excluded.

22. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of rights that cannot legally be excluded.
• Any other liability that applicable law does not permit us to exclude.

Subject to the above, Welynn LTD will not be liable for losses that were not reasonably foreseeable when the contract was formed.

We are not responsible for losses resulting from:

• Misuse of a product.
• Failure to follow product instructions or safety warnings.
• Providing an incorrect delivery address.
• Unauthorised use of your account or payment method where we were not at fault.
• Events outside our reasonable control.

Products purchased by consumers are intended primarily for personal use. We are not responsible for business losses, lost profits, lost revenue or loss of business opportunity arising from consumer purchases, except where applicable law requires otherwise.

23. Events Outside Our Control

We will not be responsible for delay or failure caused by circumstances outside our reasonable control, including:

• Natural disasters or severe weather.
• War, civil disturbance or terrorism.
• Government restrictions.
• Customs disruption.
• Transport or courier network failures.
• Labour disputes.
• Telecommunications or internet failures.
• Public health emergencies.
• Supply chain disruption.

This does not affect any right you may have to cancel an order or receive a refund where required by applicable law.

24. Suspension and Termination

We may suspend or terminate your access to the website if you materially breach these Terms, misuse the website or engage in unlawful or fraudulent conduct.

Termination does not affect rights or obligations that arose before termination.

Sections intended to continue after termination, including intellectual property, liability and governing law provisions, will remain effective.

25. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in full force.

26. No Waiver

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

Any waiver must be expressly confirmed by us in writing.

27. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy and any other policies expressly referred to on the website, form the agreement between you and Welynn LTD concerning your use of the website and your purchases.

Where separate written terms are supplied for a dental consultation or professional service, those specific terms will apply to that service.

28. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, except that consumers may also be entitled to bring proceedings in the country or region where they live.

Customers outside the United Kingdom retain any mandatory consumer rights that apply under the laws of their place of residence.

29. Changes to These Terms

We may update these Terms to reflect changes to our products, services, business practices or legal obligations.

The current version will be published on this page with an updated revision date.

Changes will not normally affect an order that was accepted before the updated Terms came into effect, unless required by law.

30. Contact Us

Questions, complaints or concerns regarding these Terms should be sent to:

Dr Smile Care
A trading name of Welynn LTD
Company number: 17249619

Registered office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: andrewcaldwell44@hotmail.com
Phone: +44 7756907016